Limited Time Offer Country Club Tennis Solutions is offering a $3,000.00 (Plus travel expenses.) consulting fee, to include: 1. Initial evaluation of member satisfaction, staff performance, program effectiveness, and the state of the physical plant. 2. A written report detailing how to accentuate the positives, improve the negatives, and suggestions for on-going in house training.
Why a Consultant? It's unreasonable for members or management to expect that a tennis professional has a skill set that is outstanding in everyway. Some pros have outstanding personalities, others have great business sense, while others are wonderful teachers. The purpose in hiring a consultant is to allow an outside party to identify the strengths and weaknesses of your pro, and to assist the pro with improving the weaknesses, while accentuating his or her strengths. Clinic
The Situation Requiring a Consultant
THE SCENARIO A new pro is hired, members are pleased, the pro loves his or her job, and the honeymoon begins. Soon member complaints begin and the General Manager is asking the pro for changes. The pro becomes defensive, the members are increasingly unhappy, and the Board is looking for a quick solution. The pro is forced to resign or is terminated, and the process begins anew. THE PROBLEMS Lack of communication, with pros listening but not hearing, is the #1 problem. Ego is an issue, with some pros needing to be right. MANY pros lack basic business skills such as returning phone calls. Pros often can’t see past lesson income, and don’t recognize the benefit of spending time off the court with the membership.
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The Situation (Continued) HIRING A CONSULTANT The primary goal at any club is to produce a 1st class product. You want members to be active and happy, the facility in pristine condition, and you want the complaints to STOP! Stop the revolving door of hiring and firing the pro or settling for a sub standard pro because it’s the easy way out, and hire a consultant who can give you and your pro the tools to do his or her job professionally.
WHY SOLVE THE PROBLEM? Why not fire the existing pro, hire a new one, and hope for the best? Obviously there was something you liked about your current pro in the first place, and you’ve already identified his or her strengths and weaknesses. Why not accentuate the positives of this person, and help eliminate the negatives? . . THE SOLUTION A consultant either solves the problem, the pro retained, and the members are happy; or a determination is made to terminate the pro, in which case the consultant can assist you with the hiring of the next professional, and give you a blueprint for your future program. Call me at 817-888-1858 or E-Mail me at:
To help you turn your operation into a business.
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